NM
Nati M
1 reviews | Active since Oct 2018
01 Mar 2019, 11:26
Poor service leading to harassment
May I please get anyone in the Finance department to contact me & explain to me as to WHY? Am I being harassed for an account I settled 2 months ago? The entire month of February I was harassed by the call centre agents and the gentleman that called yesterday is the reason for this post Mr Richard Modise he even hung up on me when I tried to explain myself. If this doesn’t stop I will be forced to take legal action against Telematrix, I can handle this anymore. Poor service and I’m happy I terminated my contract with this company.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 Mar 2019, 11:31Good day
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide your with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply01 Mar 2019, 11:31
Official
Good day
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide your with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
01 Mar 2019, 16:38Good day Nati Mnguni
We have successfully removed your account from our collection agency and we confirm that your account has been closed.
An email has also been forwarded to you confirming the above.
We do apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
We have successfully removed your account from our collection agency and we confirm that your account has been closed.
An email has also been forwarded to you confirming the above.
We do apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply01 Mar 2019, 16:38
Official
Good day Nati Mnguni
We have successfully removed your account from our collection agency and we confirm that your account has been closed.
An email has also been forwarded to you confirming the above.
We do apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***
We have successfully removed your account from our collection agency and we confirm that your account has been closed.
An email has also been forwarded to you confirming the above.
We do apologise for the inconvenience caused.
Kind regards
Michael Africa
Customer Care
***