POOR SERVICE! INCONSIDERATE!

My tracker was installed last week but my profile is still inactive and I haven’t received my login credentials for the app till now, so basically I’m not armed till yet and I cannot access the services I signed up for. I cannot get through to customer service and this is poor service from a tracking company. I’ve called more than 6 times today! I do not want to continue my relationship with Matrix anymore. I’m exhausted from all this run around. Emails aren’t rep****… calls not taken… call backs not made. I need to avoid bigger problems in the near future by ending our relationship!