Poor Service from Matrix Vehicle Tracking

Matrix was asked by Outsurance to contact me to install a Beame tracker on my new vehicle. After 7 days I had not yet received a call from Matrix so I called them myself. I was told that they were going to open an account for me and call me back in 30 minutes (all the calls are allegedly recorded). It has been 10 days now and still no call. I have tried to contact Matrix various times but no feedback. My last call was this afternoon, I spoke to a person called Travis who refused to put me though to a customer care manager when I explained I wanted to complain about the lack of service. Avoid Matrix Vehicle Tracking at all cost!! If this is how clients are treated then what will happen if the vehicle is ******?!!!! Shockingly poor service.