TM
Tshepiso M
1 reviews | Active since Aug 2014
23 Jul 2020, 10:21
Poor Service
I have requested for a tracking report however I have been given the run around. How hard is it to get a tracking report. Tge consultants are very professional but the service is Very Poor
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
23 Jul 2020, 10:44Good Day TREVOR
Thank you for taking my call.
I have escalated your query and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
I have escalated your query and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Jul 2020, 10:44
Official
Good Day TREVOR
Thank you for taking my call.
I have escalated your query and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
I have escalated your query and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
TM
Tshepiso M's updateReviewer Update
24 Jul 2020, 14:20Wow still after 48 hours no tracking report however payment has been done. Such bad customer experience.
TM
Tshepiso M's update24 Jul 2020, 14:20
Reviewer Update
Wow still after 48 hours no tracking report however payment has been done. Such bad customer experience.
Matrix Vehicle Tracking's replyOfficial
24 Jul 2020, 15:03Good Day TREVOR
Your query was logged yesterday and we spoke to you yesterday and explained that the payment needs to reflect on your account in order for us to be able to access any reports on your account.
The reference number you used when you made the payment was not the one we provided you with which is the reason it is taking time to allocate your payment.
We do state on our terms and conditions that if payments are not made on your account there are some services that get suspended.
As per our previous communication to you we have escalated your matter and once the payment reflects on your account we will forward the tracking report to the email address on our system.
Regards,
Kaya Payi
Customer Care Department
***
Your query was logged yesterday and we spoke to you yesterday and explained that the payment needs to reflect on your account in order for us to be able to access any reports on your account.
The reference number you used when you made the payment was not the one we provided you with which is the reason it is taking time to allocate your payment.
We do state on our terms and conditions that if payments are not made on your account there are some services that get suspended.
As per our previous communication to you we have escalated your matter and once the payment reflects on your account we will forward the tracking report to the email address on our system.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Jul 2020, 15:03
Official
Good Day TREVOR
Your query was logged yesterday and we spoke to you yesterday and explained that the payment needs to reflect on your account in order for us to be able to access any reports on your account.
The reference number you used when you made the payment was not the one we provided you with which is the reason it is taking time to allocate your payment.
We do state on our terms and conditions that if payments are not made on your account there are some services that get suspended.
As per our previous communication to you we have escalated your matter and once the payment reflects on your account we will forward the tracking report to the email address on our system.
Regards,
Kaya Payi
Customer Care Department
***
Your query was logged yesterday and we spoke to you yesterday and explained that the payment needs to reflect on your account in order for us to be able to access any reports on your account.
The reference number you used when you made the payment was not the one we provided you with which is the reason it is taking time to allocate your payment.
We do state on our terms and conditions that if payments are not made on your account there are some services that get suspended.
As per our previous communication to you we have escalated your matter and once the payment reflects on your account we will forward the tracking report to the email address on our system.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
28 Jul 2020, 09:53Good Day TREVOR
Thank you for taking my call.
The payment you made has been allocated on your account,as per our discussion we will keep an eye on your account,once the debit order for the 31st of July goes off than we should be able to assist and forward the report.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
The payment you made has been allocated on your account,as per our discussion we will keep an eye on your account,once the debit order for the 31st of July goes off than we should be able to assist and forward the report.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2020, 09:53
Official
Good Day TREVOR
Thank you for taking my call.
The payment you made has been allocated on your account,as per our discussion we will keep an eye on your account,once the debit order for the 31st of July goes off than we should be able to assist and forward the report.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
The payment you made has been allocated on your account,as per our discussion we will keep an eye on your account,once the debit order for the 31st of July goes off than we should be able to assist and forward the report.
Regards,
Kaya Payi
Customer Care Department
***