Poor service delivery

Item: Matrix Vehicle Tracking
Rating: 1
Author: Luckwan D

I have emailed customer services to update information, twice in 1 month. I have only received the automated response. My details have not been updated. Today I have tried over 1 hour for the second time to be on hold. There seems to be no customer services , they only response to sales. I have not even received a call back as requested. Very poor service delivery

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

27 Jul 2024, 18:12

Good Day Luckwan Dursan,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply27 Jul 2024, 18:12

Official

Good Day Luckwan Dursan,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***