1 reviews | Active since Jul 2019
Poor Service
I got a call this morning at 09:06 which I missed, then proceeded to get an email at 09:30 confirming cancellation of my account with immediate effect.
I called now to make sure this is correct and everything is in order with the cancellation. Firstly I chose option 4 for the client service, then the voice not says the number does not exist. Secondly I called again and chose the account department option, spoke to Siyabulela and on her side it reflects that they had called me today to make arrangements for a missed payment ! How ??? She then proceeded to transfer me to cancellations department and then I held until my airtime depleted. I chose the option to leave a message for someone to call me back, to add insult to injury it says the option message box is full and cannot allow me to leave a message.
It’s dangerous dealing with this company. I wish I had never dealt with this business, purely on their poor quality of treating their customers!!
We confirm that the consultant has been in contact with your and assisted with the cancellation request .Credits have been processed to clear of the arrears on the accounts , to update the account status to current balance.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***
We confirm that the consultant has been in contact with your and assisted with the cancellation request .Credits have been processed to clear of the arrears on the accounts , to update the account status to current balance.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***