Poor service

During July 2022 I received a call from a Mix Telematics agent explaining to me that they had a special offer on tracking systems. Since the existing units in my and my wife's car are already more than 6 years old, I accepted the offer and the new units were installed in our cars on July 13, 2022.

I receive a monthly bill by email from Mix Telematics for account number 632177. I noticed this month that the amount recovered is much more than the original offer was for. I also noticed that the debit for the old unit in my wife's car is still being recovered from her account, despite the fact that I explained to both the agent and the person who did the installation that the recovery from my wife account must be terminated.

As of October 3, 2022, I am already trying to contact Mix Telematics to discuss the matter with them. I have sent emails 4 times and also tried to contact them by phone. I could not reach them by phone at all and then also tried to contact them by Whatsapp, but the options on Whatsapp do not allow you to leave a message or speak to an agent.

The reference numbers I got on my emails are as follows:- ***3, ***5, ***8, ***9 and ***0.

I would like to discuss the matter with someone from Mix Telematics but have been unsuccessful for the past 2 weeks and I would appreciate it if you could help me get in touch with them so that we can resolve the matter satisfactorily once and for all. In my last email I mentioned that I was going to report the matter to the press.