1 reviews | Active since Jun 2023
Poor service
Poor service! Extremely frustrating! I sent an email on Saturday for them to cancel my services as I’m still within my 7 day cooling off period and got an automated response. Tuesday I had to follow up if they actioned my request, only to be told that they are still only attaching my email for escalation and I should receive an email by close of day. Yesterday (Wednesday 07/08/2024) I receive a call for high risk alert meaning they have activated the unit!!!!! The agent tells me he sees no cancellation request on my notes???! Like ***!
I will not proceed with this contract as I have tried to get this thing cancelled. If I do not confirmation by close of business today (Thursday) and I am obligated to this contract, I will summon my lawyers. I have references and names, dates and times of all the times I’ve called and you say your calls are recorded.
Customer Care Department
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Customer Care Department
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We confirm that the Retention Representative has contacted you and confirmed cancellation of the services and credits have been processed to put the account on the current balance.
The matter has been escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Customer Care Department
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We confirm that the Retention Representative has contacted you and confirmed cancellation of the services and credits have been processed to put the account on the current balance.
The matter has been escalated to our Finance Department for approval.
We sincerely apologize for the inconvenience caused.
Customer Care Department
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