Poor service

Item: Matrix Vehicle Tracking
Rating: 5
Author: Gordon B

Sold my car in November last year, have been trying to cancel the tracking device since the 18 November logged three e-mails with them. Have phoned many times no answer, have three case numbers no response from Mixtelamatics, have logged another call three days ago after a collection agency sent me a massage no response still. This is poor and unacceptable service.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

24 Apr 2021, 08:19

Good Day Gordon B

We have escalated your query to the Cancellations Department to assist.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply24 Apr 2021, 08:19

Official

Good Day Gordon B

We have escalated your query to the Cancellations Department to assist.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

24 Apr 2021, 12:19

Good Day Gordon B

We have been trying to get in contact with you but have been unable to.

Please provide us with an appropriate time to contact you.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply24 Apr 2021, 12:19

Official

Good Day Gordon B

We have been trying to get in contact with you but have been unable to.

Please provide us with an appropriate time to contact you.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

26 Apr 2021, 09:54

Good Day Gordon B

We can confirm that an agent did get in contact with you and has confirmed the cancellation.

Please be advised that you are liable for the outstanding amount on your account.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply26 Apr 2021, 09:54

Official