POOR Service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Andile M

Poor customer care service, poor phone lines. i regret signing a contract with telematics

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

09 Sept 2024, 14:16

Good Day Andile Mtshare,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply09 Sept 2024, 14:16

Official

Good Day Andile Mtshare,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Andile M's updateReviewer Update

09 Sept 2024, 15:31

Thanks, Claudia has just called back and assisted me with my query.
All sorted,

Andile M's update09 Sept 2024, 15:31

Reviewer Update

Thanks, Claudia has just called back and assisted me with my query.
All sorted,

Matrix Vehicle Tracking's replyOfficial

11 Sept 2024, 08:40

Good Day Andile Mtshare,

Thank you for giving us the chance to discuss your query with you.

We can confirm that the Corporate Consultant has been in contact with you and the issue has been addressed and resolved.

We deeply apologize for any inconvenience this may have caused.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply11 Sept 2024, 08:40

Official

Good Day Andile Mtshare,

Thank you for giving us the chance to discuss your query with you.

We can confirm that the Corporate Consultant has been in contact with you and the issue has been addressed and resolved.

We deeply apologize for any inconvenience this may have caused.

Regards,
Customer Care Department
***