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mahlale M
1 reviews | Active since Feb 2013
03 Oct 2025, 11:35
Poor service, ********* and *****ulent
********* and *****, I was on a month to month contract and sold my bike. Tried canceling using the email address ***. They want me to pay a cancelation few, is been 11 months fighting for this. All they do is hang up when you call. Whatever you do, dont use Mix Telematics by Powerfleet/ matrix. You will regret
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
03 Oct 2025, 12:14Good Day Mahlale Macheke,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly. Regards,Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly. Regards,Customer Care Department***
Matrix Vehicle Tracking's reply03 Oct 2025, 12:14
Official
Good Day Mahlale Macheke,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly. Regards,Customer Care Department***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly. Regards,Customer Care Department***
mM
mahlale M's updateReviewer Update
03 Oct 2025, 14:58Looking forward to your response and quick resolution
mM
mahlale M's update03 Oct 2025, 14:58
Reviewer Update
Looking forward to your response and quick resolution
Matrix Vehicle Tracking's replyOfficial
06 Oct 2025, 09:09Good morning Mhlale Macheke
We appreciate you taking our call this morning. As discussed, we are currently investigating and will revert as soon as possible.
Regards,Customer Care Department***
We appreciate you taking our call this morning. As discussed, we are currently investigating and will revert as soon as possible.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply06 Oct 2025, 09:09
Official
Good morning Mhlale Macheke
We appreciate you taking our call this morning. As discussed, we are currently investigating and will revert as soon as possible.
Regards,Customer Care Department***
We appreciate you taking our call this morning. As discussed, we are currently investigating and will revert as soon as possible.
Regards,Customer Care Department***
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mahlale M's updateReviewer Update
09 Oct 2025, 10:34Good Day Matrix Customer Care,
Are you still investigating? How long does the investigation take place? What is it that you are investigating for so long?
As discussed telephonically, you finally cancelled my month to month contract, 10 months later. Yet you still wanted me to pay the cancellation fee of +-R350, which the reason we are in this conundrum. Your consultant told me they will call me in an hour, today is Thursday and i'm yet to receive feedback.
What should I do? What happened to Treating Customer Fairly (TCF policy), or rather being ethical to your consumers? All you care about is debiting my account. I asked the question again which was not answered - "What should I do with the 2 debit orders in my account"
Please note. I am tired of reversing the ******** debit orders, as it has a financial implication on me. Maybe we should talk about you reimbursing my charges for every debit order I reversed for the past 10 months.
I hope to get this resolved TODAY. THIS IS REALLY ANNOYING
Regards
Mahlale
Are you still investigating? How long does the investigation take place? What is it that you are investigating for so long?
As discussed telephonically, you finally cancelled my month to month contract, 10 months later. Yet you still wanted me to pay the cancellation fee of +-R350, which the reason we are in this conundrum. Your consultant told me they will call me in an hour, today is Thursday and i'm yet to receive feedback.
What should I do? What happened to Treating Customer Fairly (TCF policy), or rather being ethical to your consumers? All you care about is debiting my account. I asked the question again which was not answered - "What should I do with the 2 debit orders in my account"
Please note. I am tired of reversing the ******** debit orders, as it has a financial implication on me. Maybe we should talk about you reimbursing my charges for every debit order I reversed for the past 10 months.
I hope to get this resolved TODAY. THIS IS REALLY ANNOYING
Regards
Mahlale
mM
mahlale M's update09 Oct 2025, 10:34
Reviewer Update
Good Day Matrix Customer Care,
Are you still investigating? How long does the investigation take place? What is it that you are investigating for so long?
As discussed telephonically, you finally cancelled my month to month contract, 10 months later. Yet you still wanted me to pay the cancellation fee of +-R350, which the reason we are in this conundrum. Your consultant told me they will call me in an hour, today is Thursday and i'm yet to receive feedback.
What should I do? What happened to Treating Customer Fairly (TCF policy), or rather being ethical to your consumers? All you care about is debiting my account. I asked the question again which was not answered - "What should I do with the 2 debit orders in my account"
Please note. I am tired of reversing the ******** debit orders, as it has a financial implication on me. Maybe we should talk about you reimbursing my charges for every debit order I reversed for the past 10 months.
I hope to get this resolved TODAY. THIS IS REALLY ANNOYING
Regards
Mahlale
Are you still investigating? How long does the investigation take place? What is it that you are investigating for so long?
As discussed telephonically, you finally cancelled my month to month contract, 10 months later. Yet you still wanted me to pay the cancellation fee of +-R350, which the reason we are in this conundrum. Your consultant told me they will call me in an hour, today is Thursday and i'm yet to receive feedback.
What should I do? What happened to Treating Customer Fairly (TCF policy), or rather being ethical to your consumers? All you care about is debiting my account. I asked the question again which was not answered - "What should I do with the 2 debit orders in my account"
Please note. I am tired of reversing the ******** debit orders, as it has a financial implication on me. Maybe we should talk about you reimbursing my charges for every debit order I reversed for the past 10 months.
I hope to get this resolved TODAY. THIS IS REALLY ANNOYING
Regards
Mahlale
Matrix Vehicle Tracking's replyOfficial
09 Oct 2025, 11:54Good morning Mhlale Macheke
Please note your account has been cancelled and an email notification has been sent to you.
Regards,Customer Care Department***
Please note your account has been cancelled and an email notification has been sent to you.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply09 Oct 2025, 11:54
Official
Good morning Mhlale Macheke
Please note your account has been cancelled and an email notification has been sent to you.
Regards,Customer Care Department***
Please note your account has been cancelled and an email notification has been sent to you.
Regards,Customer Care Department***
mM
mahlale M's updateReviewer Update
09 Oct 2025, 14:33The name is Mahlale***
Again ignoring my questions, didn't expect much anyway. Thanks for finally closing my account.
Again ignoring my questions, didn't expect much anyway. Thanks for finally closing my account.
mM
mahlale M's update09 Oct 2025, 14:33
Reviewer Update
The name is Mahlale***
Again ignoring my questions, didn't expect much anyway. Thanks for finally closing my account.
Again ignoring my questions, didn't expect much anyway. Thanks for finally closing my account.
mM
mahlale M's updateReviewer Update
13 Oct 2025, 11:38Good Day Matrix
I received this message this morning, could you please clarify the state of my account.
"Dear Macheke, our records show that your Matix/Beame- Account 96***8 installment has not been received. Kindly make the payment of 382.87 to FNB Acc 6202******5 at your earliest convenience to avoid service interruption. For assistance, contact us at *** . Thank you."
Is my account closed or NOT
I received this message this morning, could you please clarify the state of my account.
"Dear Macheke, our records show that your Matix/Beame- Account 96***8 installment has not been received. Kindly make the payment of 382.87 to FNB Acc 6202******5 at your earliest convenience to avoid service interruption. For assistance, contact us at *** . Thank you."
Is my account closed or NOT
mM
mahlale M's update13 Oct 2025, 11:38
Reviewer Update
Good Day Matrix
I received this message this morning, could you please clarify the state of my account.
"Dear Macheke, our records show that your Matix/Beame- Account 96***8 installment has not been received. Kindly make the payment of 382.87 to FNB Acc 6202******5 at your earliest convenience to avoid service interruption. For assistance, contact us at *** . Thank you."
Is my account closed or NOT
I received this message this morning, could you please clarify the state of my account.
"Dear Macheke, our records show that your Matix/Beame- Account 96***8 installment has not been received. Kindly make the payment of 382.87 to FNB Acc 6202******5 at your earliest convenience to avoid service interruption. For assistance, contact us at *** . Thank you."
Is my account closed or NOT