SS
SAMUEL S
1 reviews | Active since Jul 2018
29 Sept 2022, 16:17
POOR SERVICE AND INCOMPETANCY
I have signed up for the service with the company in August 2022 for both my cars. since the first month i have been having issues with Mix Telematics on the administration part of things. i wrote several email to them so that we can have this matter resolved before they debit my account but with no luck they just continued to debit wrong amount from my account. after the reversing the amount i am now getting legal threats right after i requested for termination of my account since they have failed to resolve my matter when i requested them to.
when you try calling there's never a consultant to answer your phone and they don't even respond to emails at all. I AM SO DISAPPOINTED WITH THE WAY THEY HAVE HANDLED MY ADMIN CHALLEGES AND I WILL NEVER USE THEIR SERVICES, EVER!!!
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Replies (2)SS
SAMUEL S's updateReviewer Update
29 Sept 2022, 20:30Below is the email I sent to Mix Telematics, not even a month after signing up on the 01 August 2022 (email sent on the 01 September 2022).
I have just received my invoice today and I am not happy about the amounts I am seeing on the invoice as do not know what the hell they come from. The only amount I know that I am supposed to be paying is R 210.00 that covers the Beame and the added service of R 45.00 for each of my vehicles ( A total of R210.00). Both this services were activated on the 02/08/2022 but already I am experiencing ******* on my first debit. I was told that unit that I already had on the Mazda will automatically cancel after installing a new unit but it looks like I am still paying for the old unit as well. Now you sending me an invoice with amounts I do not even understand where they are coming from. I have tried to contact you to have this mess resolved before you make any debits on my bank account however as always you make sure that you are not available on the phones to explain your incompetency.
So here is what is going to happen
1. Should MiX Telematics continue to debit this wrong amount on the attached invoice (R498.86) from my bank account I am going to reverse it (of which i did reverse on the 26 September 2022 because it was in contravention)
2. I will ensure that your debits is terminated permanently
3. I will terminate all the services I have with you and I will not be liable for paying any penalties or whatsoever as this would have caused by your incompetence.
I want to be clear with you guys once and for all about one thing. The only two things I cannot tolerate from a service provider is Bull**** and INCOMPETENCE and so far that all I am getting from MiX Telematics and I am not going to allow those two factors to be around where my money is involved. And are you aware how useless your consultants are on the phone??? Is like they do even understand why they supposed to be answering calls to assist clients (this is not the first time I am put on hold for more that 15min with no help at all). I just spoke to one of your *********** consultant and out of nowhere he just decided to transfer me to the cancellation department without understanding my issue.
Please be notified that what I am experiencing is ******* and I do not entertain ******* with my money and my time. Fix it right away or terminate all the services you are giving me with immediate effect (before the debit goes through tonight). Please know that I will not be attempting to call you at any point regarding this but I will definitely act towards correcting this
SS
SAMUEL S's update29 Sept 2022, 20:30
Reviewer Update
Below is the email I sent to Mix Telematics, not even a month after signing up on the 01 August 2022 (email sent on the 01 September 2022).
I have just received my invoice today and I am not happy about the amounts I am seeing on the invoice as do not know what the hell they come from. The only amount I know that I am supposed to be paying is R 210.00 that covers the Beame and the added service of R 45.00 for each of my vehicles ( A total of R210.00). Both this services were activated on the 02/08/2022 but already I am experiencing ******* on my first debit. I was told that unit that I already had on the Mazda will automatically cancel after installing a new unit but it looks like I am still paying for the old unit as well. Now you sending me an invoice with amounts I do not even understand where they are coming from. I have tried to contact you to have this mess resolved before you make any debits on my bank account however as always you make sure that you are not available on the phones to explain your incompetency.
So here is what is going to happen
1. Should MiX Telematics continue to debit this wrong amount on the attached invoice (R498.86) from my bank account I am going to reverse it (of which i did reverse on the 26 September 2022 because it was in contravention)
2. I will ensure that your debits is terminated permanently
3. I will terminate all the services I have with you and I will not be liable for paying any penalties or whatsoever as this would have caused by your incompetence.
I want to be clear with you guys once and for all about one thing. The only two things I cannot tolerate from a service provider is Bull**** and INCOMPETENCE and so far that all I am getting from MiX Telematics and I am not going to allow those two factors to be around where my money is involved. And are you aware how useless your consultants are on the phone??? Is like they do even understand why they supposed to be answering calls to assist clients (this is not the first time I am put on hold for more that 15min with no help at all). I just spoke to one of your *********** consultant and out of nowhere he just decided to transfer me to the cancellation department without understanding my issue.
Please be notified that what I am experiencing is ******* and I do not entertain ******* with my money and my time. Fix it right away or terminate all the services you are giving me with immediate effect (before the debit goes through tonight). Please know that I will not be attempting to call you at any point regarding this but I will definitely act towards correcting this
Matrix Vehicle Tracking's replyOfficial
30 Sept 2022, 12:08Good day Samuel S,
Kindly note that our agent has been trying to contact you.
Kindly advise on a convenient time or provide alternative details of where the agent may contact you to assist with your query.
Regards,
Customer Care Department
***
Kindly note that our agent has been trying to contact you.
Kindly advise on a convenient time or provide alternative details of where the agent may contact you to assist with your query.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Sept 2022, 12:08
Official
Good day Samuel S,
Kindly note that our agent has been trying to contact you.
Kindly advise on a convenient time or provide alternative details of where the agent may contact you to assist with your query.
Regards,
Customer Care Department
***
Kindly note that our agent has been trying to contact you.
Kindly advise on a convenient time or provide alternative details of where the agent may contact you to assist with your query.
Regards,
Customer Care Department
***