POOR SERVICE AND EMPTY PROMISES

Item: Matrix Vehicle Tracking
Rating: 2
Author: noluvuko T

My husband has been trying to get Matrix to come and install tracking devices in our vehicle for months now. its been six/6 months the vehicle was ****** and recovered. they have been debiting their premiums every month but have failed to install the devices despite numerous promises, please assist.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

11 Aug 2020, 16:08

Good Day noluvuko T

Thank you for taking my call.

As per our discussion and email forwarded to you please confirm when the vehicle will be available so that we can make arrangements with the Fitment centre for the fitting.

We do apologise for the inconvenience caused.

Assuring you of our best intentions.

Kind Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking's reply11 Aug 2020, 16:08

Official

Good Day noluvuko T

Thank you for taking my call.

As per our discussion and email forwarded to you please confirm when the vehicle will be available so that we can make arrangements with the Fitment centre for the fitting.

We do apologise for the inconvenience caused.

Assuring you of our best intentions.

Kind Regards,
Kaya Payi
Customer Care Department
***

noluvuko T's updateReviewer Update

12 Aug 2020, 11:00

thank you so much for positive response and time to fix the problem, we really appreciate, thanks even to you hellopeter team.

noluvuko T's update12 Aug 2020, 11:00

Reviewer Update

thank you so much for positive response and time to fix the problem, we really appreciate, thanks even to you hellopeter team.