Poor service and disrespect

Firstly, I’m very disappointed with Mix Telematic’s service. I installed their tracking unit on the 1st of December 2022 and chose the most expensive package that included the app, geo location lock and panic button.

On the 3rd of December 2022 I called in to get road assistance which the consultant confirmed that it will cost me R250 and agreed to pay it through the debit order agreement. 2 months later I received a call from Mix Telematics saying I owe R1295.37. I called the customer service and they started an investigation, they confirmed that they listened to the recordings and the issue is on their side however the issue is still not sorted.

The sad part is that my app is blocked and every month they take the subscription amount from my account without fail. I call almost every 3 days to get an update but no one can help me. The debt is now also logged against my credit profile. The other day the call centre consultant was rude to me and told me there’s nothing I can do about this, I’m stuck with them.

Few days ago I received an sms saying there’s an emergency alert on my car but they can’t assist me because my account is in arrears. I just wonder what will happen when my car goes missing? The sad part is that the error is on the Mix Telematics side but no one is taking responsibility to resolve it.