Poor Service and Delayed Border Crossing Alert

I recently travelled to a neighbouring country and was very disappointed with the service from Matrix Tracking. Despite my package including a border crossing alert, I received no notification or call when my vehicle approached or crossed into the neighbouring country.

The first and only contact from Matrix came 30–45 minutes after I had already crossed back into South Africa. The operator who called was indifferent, made no effort to confirm if everything was okay, and kept saying his line was bad — yet never made a second attempt to call me back on a clear line.

This defeats the purpose of paying for a real-time tracking and alert service, especially in high-risk scenarios like border crossings. As a customer, I expect proactive communication and urgency when it comes to potential security incidents, not delayed and indifferent responses.

Matrix, this is unacceptable and undermines confidence in your service.