Poor service

This is the tracking company. I signed up with them on the first week of February 2023 and installed my tracker into my car. I pay for the most expensive service, which includes the App and panic button[small remote].

On the 25th of February 2023, I had a problem. I pressed their panic button, but no one responded. I called them no response.

On Monday I called them and raised my complaint they told me that I am on a waiting period of 30 days and I ask them how! Because you guys are tracking company, and the most crucial part of me signing with you is to protect me! They decided to put me on hold.

I have sent several emails and phone calls asking them to send someone to remove their tracker since I'm not happy with their service so, that I'll be able to install a better because the township where I stay, it needs you to have tracker.

What they are busy doing now, after I have sent them email they just call and say they have received panic button from my device and I have told them and send them email that what they are doing is inappropriate and unprofessional for them to do it. How can I press panic button knowing very well it not working and I was told by one of their consultants. I travell a lot but they never call or send text to ask if I am safe or what, whereas I pay them very well.

They kept on debating my money into my account, and I have to reverse it back! Honestly speaking, I am not happy with their service, and I want them to send the person who install tracker to my car to come and remove it. I need to install a new tracker for a better company.