Poor service

Item: Matrix Vehicle Tracking
Rating: 3
Author: Danie J

I sold a vehicle fitted with a Matrix Tracking Device. The new owner is an existing Matrix Customer. Have sent numerous request dating from April 2024 to the have the account transferred to the new owners name. No response or acknowledgement. Poor service.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

30 Aug 2024, 11:34

Good Day Danie Jacobsz,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply30 Aug 2024, 11:34

Official

Good Day Danie Jacobsz,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

02 Sept 2024, 11:30

Good Day Danie Jacobsz,

Thank you for allowing us the opportunity to speak to you regarding your query.

Kindly note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply02 Sept 2024, 11:30

Official

Good Day Danie Jacobsz,

Thank you for allowing us the opportunity to speak to you regarding your query.

Kindly note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.

Regards,
Customer Care Department
***