Poor service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Matome M

Poor Customer service from Matrix, I asked them to start debiting me from my new bank account, they did that on the first month, now they have went back and tried to debit from my old account which has insufficient funds. I have sent them an email 30 days ago, no response up until today. They also don't answer my calls. Please sort this out because it will mess up with my credit score, otherwise i am moving to another tracker.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

27 Jul 2022, 15:45

Good Day Matome M

Thank you for taking our call and allowing us the opportunity to investigate your query.

Kindly be advised that the banking details have been updated as requested and your account has been escalated to our Credit Control Department for the outstanding balance to be debited.

Please accept our apologies for the inconvinience caused.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply27 Jul 2022, 15:45

Official

Matome M's updateReviewer Update

12 Aug 2022, 12:47

Hi please note that your team has not yet debited my account and are accusing me of not paying. See their email below, so *********** Sies.

RE: MiX TELEMATICS URGENT NOTICE OF ARREARS.

You have entered into a service agreement with MiX Telematics for the provision of certain vehicle tracking/recovery service.

Your account is now in arrears to the amount of R381.32. Should you fail to reply to this notice within 7 business days of receipt hereof, by either not contacting us in order to make alternative repayment arrangements; steps to recover these amount from you will be instituted.

We value you as our customer and therefor; urge you to make immediate payment of full amount that is in arrears or urgently contact MiX Debtors Department on *** for a repayment plan.

To avoid the above, please ensure that we receive immediate payment and email payment to confirmation to ***.

Matome M's update12 Aug 2022, 12:47

Reviewer Update