PP
Petsa P
1 reviews | Active since Jul 2020
15 Jul 2024, 15:02
POOR SERVICE
Customer care sucks with these company . Their customer care number forever ringing with no answer . On their emails they say they will respond within 24hours but on my case its been 5days . If they take time to respond how about when you need assistance when your car get ****** ?
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 Jul 2024, 20:28Good Day Petsa Petsa,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply15 Jul 2024, 20:28
Official
Good Day Petsa Petsa,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
16 Jul 2024, 11:16Good Day Petsa Petsa,
We appreciate your notification regarding this matter.
We can confirm that our Management has contacted you and resolved the issue you raised.
We assure you that your concern has been escalated for thorough review.
Your patience and cooperation regarding this matter are greatly appreciated.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Jul 2024, 11:16
Official
Good Day Petsa Petsa,
We appreciate your notification regarding this matter.
We can confirm that our Management has contacted you and resolved the issue you raised.
We assure you that your concern has been escalated for thorough review.
Your patience and cooperation regarding this matter are greatly appreciated.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***