Poor service

Extremely Poor service from Matrix Vehicle tracking or powerfleet i have an account with 3 vehicles with them 1 of my vehicle is a Golf 7.5 GTi fitted with 5 unit 1 of them being the main one and 4 beams and a dash cam i decided to fit these units on this specific vehicle cuz its a high risk 1. My unit last updated on the 16th of May 2026 and i only became aware of it when i wanted to check the location of my vehicle on the app on 28 May 2026 2. Called in customer care for repairs and CAS number was created the Agent i spoke to did confirm that the Unit is not communicating ,1st June the technician comes unannounced to my address ,calls me told him im not around and he can wait for me if he doesnt mind ,he suggest he comes the following day i agreed ,he never came or phone ,i didnt have a problem i phoned customer care again 3rd June 2026 at 8am ,person i spoke to said she will arrange someone to come today indeed the person came but now he is telling me he was send for a BMW and the job card says BMW 1 of my vehicle and refused to work on the Golf GTI, I UNDERSTOOD AS ALWAYS ...called in again MATRIX customer care is horrible when comes to answering call i also understand they are not serving me only but my CAS is also important ...you send people they dont attend to my vehicle 4 On the very same vehicle there is a dashcam their technician decided to place it right in front of the Camera that controls the Adaptive headlights thus affecting the operation of the adaptive lights function ,like who does that are your people not trained 5 Lastly 1 of the Beam on my vehicle is nicely updating in Bushburgridge the place i never been to in my life with my vehicle ,this means my car gets ****** now or i be hijacked God forbid my Insurance will take me for a long ride

i have been a loyal customer for years but with this im considering moving somewhere and cancel my subscription here is my number *** contact me and come remove your assets from my vehicles