Poor Service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Gerhardt P

Good day, for the last 10 days I am trying to reach your customer care department via phone calls, emails and even via your WhatsApp platform, without any succes. My Beame device indicated on the App that my vehicle battery is not working and that the signal is low. My Beame was fitted in Feb 2020, my previous, Beame device was fitted in 5 years without a problem.

How is it possible that I can not reach your customer care department to sort this as if my vehicle is ****** or hijack my insurance will not pay out as this is a condicion of cover. Will Mix TELEMATICS then be liable for my loss

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

28 Dec 2022, 12:04

Good day Gerhardt P,

Thank you for your post and affording us the opportunity to assist.

We can confirm that an agent has assisted with your request.

Regards,
Customer Services Department
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Matrix Vehicle Tracking's reply28 Dec 2022, 12:04

Official

Good day Gerhardt P,

Thank you for your post and affording us the opportunity to assist.

We can confirm that an agent has assisted with your request.

Regards,
Customer Services Department
***

Gerhardt P's updateReviewer Update

28 Dec 2022, 12:14

Thank you it is sorted

Gerhardt P's update28 Dec 2022, 12:14

Reviewer Update

Thank you it is sorted

Matrix Vehicle Tracking's replyOfficial

28 Dec 2022, 13:53

Good day Gerhardt P,

Thank you for the positive feedback.

Regards,
Customer Services Department
***

Matrix Vehicle Tracking's reply28 Dec 2022, 13:53

Official

Good day Gerhardt P,

Thank you for the positive feedback.

Regards,
Customer Services Department
***