Poor service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Mzikayise G

It seems like this is the platform to raise queries for Matrix because they never respond to emails

I sent an email 06 July 2024 at 21:28 no response, I then made a follow up up on 15 July at 20:04, still no response

I thought *** was the email for queries

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

25 Jul 2024, 07:41

Good Day Mzikayise Gxamtwana,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply25 Jul 2024, 07:41

Official

Good Day Mzikayise Gxamtwana,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Mzikayise G's updateReviewer Update

25 Jul 2024, 11:21

Thanks Claudia for your quick resolution of my query, I hope I don't need to use this platform in future to get assistance

Mzikayise G's update25 Jul 2024, 11:21

Reviewer Update

Thanks Claudia for your quick resolution of my query, I hope I don't need to use this platform in future to get assistance

Matrix Vehicle Tracking's replyOfficial

25 Jul 2024, 15:19

Good Day Mzikayise Gxamtwana,

We appreciate you raising this issue with us.

We confirm that our Client Service Representative has been in contact with you and the matter has been addressed and resolved.

Thank you for your patience and cooperation in this matter.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply25 Jul 2024, 15:19

Official

Good Day Mzikayise Gxamtwana,

We appreciate you raising this issue with us.

We confirm that our Client Service Representative has been in contact with you and the matter has been addressed and resolved.

Thank you for your patience and cooperation in this matter.

Regards,
Customer Care Department
***