Poor service

Notwithstanding cancelling my contract and them agreeing to rectify the account and refunding the monies ********ly debited which they failed, they constantly and incorrectly advise that monies is owed. They now advise they will hand over the account. This company has now forced me to approach legal counsel which I shall hold them liable for and I will also taken this further to the Ombuds. I have never experienced a company that cannot correct such a simple situations.

"Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

As per our telephone conversation, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.

Your account has been forwarded to our Finance Department for the necessary credits to be processed.

Kind Regards Noluthando Mabaso Customer Care Department "