FB
Francis B
1 reviews | Active since Apr 2024
29 Apr 2024, 10:46
Poor service
They dont stop your debit order on termination. You struggle for assistance. Keep proper records on date and time when u terminated. The operator will do everything to extend notice date.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
29 Apr 2024, 13:41Good Day Francis Bacon,
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the inquiry.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the inquiry.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Apr 2024, 13:41
Official
Good Day Francis Bacon,
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the inquiry.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the inquiry.
Regards,
Customer Care Department
***
FB
Francis B's updateReviewer Update
29 Apr 2024, 15:19Thabang and Joy were very helpfull. Still waiting for finalisation - debit order cancelled and reimbur*****t
FB
Francis B's update29 Apr 2024, 15:19
Reviewer Update
Thabang and Joy were very helpfull. Still waiting for finalisation - debit order cancelled and reimbur*****t
Matrix Vehicle Tracking's replyOfficial
29 Apr 2024, 15:46Good Day Francis Bacon,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the your request has been escalated to Finance Department for approval, expect to receive feedback from our us shortly .
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the your request has been escalated to Finance Department for approval, expect to receive feedback from our us shortly .
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Apr 2024, 15:46
Official
Good Day Francis Bacon,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the your request has been escalated to Finance Department for approval, expect to receive feedback from our us shortly .
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the your request has been escalated to Finance Department for approval, expect to receive feedback from our us shortly .
Regards,
Customer Care Department
***
FB
Francis B's updateReviewer Update
03 May 2024, 07:44Still no refund ...
FB
Francis B's update03 May 2024, 07:44
Reviewer Update
Still no refund ...
FB
Francis B's updateReviewer Update
08 May 2024, 07:385 days later and still no refund. ........
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Francis B's update08 May 2024, 07:38
Reviewer Update
5 days later and still no refund. ........