CK
Catharina K
1 reviews | Active since Apr 2019
09 Jun 2021, 09:12
Poor service
I have written 3 emails, trying to cancel my contract and debit order with Mix Telematics. The 1st email was on 8th April 2021, requesting the cancellation with immediate effect. The next email was 7th May 2021 and the 3rd email 7th June 2021. To date, NO communication from them or cancellation is done on my account. They are still taking the money from my bank account. They send an automated reply with a reference number but even that does not solve my issue. I wrote another email yesterday informing them that I am going to be in contact with the legal advisor and with Helopeter. Please assist in this matter
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
09 Jun 2021, 11:41Good Day Catharina magdelena K
We have been trying to get in contact with you but have been unable to.
We have processed the cancellation on your account and confirmation of cancellation has been emailed to you.
Credits have been processed for the month of June.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
We have processed the cancellation on your account and confirmation of cancellation has been emailed to you.
Credits have been processed for the month of June.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Jun 2021, 11:41
Official
Good Day Catharina magdelena K
We have been trying to get in contact with you but have been unable to.
We have processed the cancellation on your account and confirmation of cancellation has been emailed to you.
Credits have been processed for the month of June.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
We have processed the cancellation on your account and confirmation of cancellation has been emailed to you.
Credits have been processed for the month of June.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
CK
Catharina K's updateReviewer Update
09 Jun 2021, 14:10I thank you fr your response. According to my emails, your should refund me for two months.
Regards
Regards
CK
Catharina K's update09 Jun 2021, 14:10
Reviewer Update
I thank you fr your response. According to my emails, your should refund me for two months.
Regards
Regards
Matrix Vehicle Tracking's replyOfficial
09 Jun 2021, 14:15Good Day Catharina magdelena K
Your original request to cancel was sent on 8th April, there is 20 business day notice when cancelling, meaning May is notice period.
Regards,
Kaya Payi
Customer Care Department
***
Your original request to cancel was sent on 8th April, there is 20 business day notice when cancelling, meaning May is notice period.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Jun 2021, 14:15
Official
Good Day Catharina magdelena K
Your original request to cancel was sent on 8th April, there is 20 business day notice when cancelling, meaning May is notice period.
Regards,
Kaya Payi
Customer Care Department
***
Your original request to cancel was sent on 8th April, there is 20 business day notice when cancelling, meaning May is notice period.
Regards,
Kaya Payi
Customer Care Department
***