Poor service
<p>I've had a problem with my tracking device for over a week now. I first sent an email to their customer service and nothing was done, a few days later I decided to give them a call and I was sent a reference number and promised that a technician would call me. However no one called me instead I received and sms saying my issue was resolved yet nothing is resolved my device is still not working. I've sent an email again nothing has been done. I don't understand how they can say it's resolved if nothing has been done and I haven't even been contacted </p>
Dear Mxolisi Zondo
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for your experience and assure you that this is not a reflection of our service levels .
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind Regards
Thato Mashimbye
Customer care supervisor
Dear Mxolisi Zondo
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for your experience and assure you that this is not a reflection of our service levels .
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind Regards
Thato Mashimbye
Customer care supervisor