DT
Duncan T
1 reviews | Active since May 2013
02 Apr 2015, 06:44
Poor Service
I have been in contact with Matrix over the past week with regards to an issue on my tracking unit. I have called 4 times and been informed that my issue has been escalated to the manager and that the manager will be in contact to make the necessary arrangements, I have yet to receive a call from the manager and this is concerning as when the unit would need to be used what type of service would I recieve....<br> <br> I am seriiously considering moving to a new tracking company with both my vehicles.
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Matrix Vehicle Tracking's replyOfficial
02 Apr 2015, 06:59Hello DuncanTraut,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist you.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion and the matter will be escalated to our Scheduling department for the issue to be resolved.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist you.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion and the matter will be escalated to our Scheduling department for the issue to be resolved.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
Matrix Vehicle Tracking's reply02 Apr 2015, 06:59
Official
Hello DuncanTraut,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist you.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion and the matter will be escalated to our Scheduling department for the issue to be resolved.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist you.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to our telephonic discussion and the matter will be escalated to our Scheduling department for the issue to be resolved.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***