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chela T
1 reviews | Active since Mar 2019
04 May 2021, 12:43
Poor service
Have sent an email in the beginning of April to cancel and they have yet to contact me and have deducted the money from my account.
You speak to someone and put on hold and hold for over an hour before the line is dropped.
Have tried 3 times to talk to someone and yet to speak to an agent
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 May 2021, 13:54Good Day chela T
We can confirm that an agent did get in contact with you and has processed your request to cancel. There is 20 business day notice when cancelling, meaning May is notice period,
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed your request to cancel. There is 20 business day notice when cancelling, meaning May is notice period,
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 May 2021, 13:54
Official
Good Day chela T
We can confirm that an agent did get in contact with you and has processed your request to cancel. There is 20 business day notice when cancelling, meaning May is notice period,
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed your request to cancel. There is 20 business day notice when cancelling, meaning May is notice period,
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***