LW
Lewis W
1 reviews | Active since Mar 2015
31 Mar 2015, 18:38
Poor service
I have been phoning Matrix for the last 2 weeks regarding a service problem and leaving messages and no manager has had the decency to return any of my calls. I find this totally unacceptable and frustrating as there is no one else to speak to.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
31 Mar 2015, 19:05Hello Lewis31,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to apologise for the inconvenience caused and would like to assure you that this incident does not reflect our overall service levels.
I refer to our telephonic discussion and confirm that your quires have our closest attention will be resolved.
Should you have any further concerns please do not hesitate to contact us directly.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to apologise for the inconvenience caused and would like to assure you that this incident does not reflect our overall service levels.
I refer to our telephonic discussion and confirm that your quires have our closest attention will be resolved.
Should you have any further concerns please do not hesitate to contact us directly.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply31 Mar 2015, 19:05
Official
Hello Lewis31,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to apologise for the inconvenience caused and would like to assure you that this incident does not reflect our overall service levels.
I refer to our telephonic discussion and confirm that your quires have our closest attention will be resolved.
Should you have any further concerns please do not hesitate to contact us directly.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to apologise for the inconvenience caused and would like to assure you that this incident does not reflect our overall service levels.
I refer to our telephonic discussion and confirm that your quires have our closest attention will be resolved.
Should you have any further concerns please do not hesitate to contact us directly.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za