Hellopeter
Share Your Experience
SC
Stewart C

1 reviews | Active since Jul 2024

05 Jul 2024, 20:39

Poor service

Had an accident in March called them to cancel my account since the car was write off, was told to send an email which I did several times but Noone answered, and they keep on billing me had to pay and asked them to at least install the device on another car, same story I have to send an email and Noone answer. There service is very poor I won't recommend anyone to use the😡😡

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Jul 2024, 07:14
Official
Good Day Stewart Chitawo,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Jul 2024, 11:47
Official
 Good Day Stewart Chitawo, 

Thank you for allowing us the opportunity to assist you regarding your query. 

Kindly note that we did try to get in contact with you however we were unsuccessful. 

Please let us know the best time to reach you or share an alternate contact number with us. 

Regards, 
Customer Care Department 
*** 

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 Jul 2024, 13:19
Official
Good Day Reinhard van Wyk,

We would like to inform you that we attempted to reach you without success.

Please be advised that we have sent confirmation of receipt of your request. Enclosed you will find the relevant information and we await further communication.

Thank you for your patience and cooperation regarding this matter.

Best regards, 
Customer Care Department 
***