Poor service

Last week Thursday I called Matrix with issues on my vehicle, I was promised that someone would call me following day (Friday). Indeed I was called but unfortunately I was busy with another call. Then I called them to request them to call again and that's were the problem started because they told me someone would call me following day, which is Saturday. I argued that if this was a potential sale they would call me continuously until they get me, but because it's a query/issue there is no sense or urgency. This means that this company only cares about their potential clients and not the existing ones. To add salt to the wound, I was never called Saturday as I was promised. Then I thought maybe they would prioritise me on Monday and it's now Tuesday nothing is happened and today it's Wednesday, clearly they are not interesting on addressing my issue. THIS IS POOR AND PATHETIC SERVICE!!!