lL
leannegovender L
1 reviews | Active since Jul 2016
13 Jul 2022, 06:26
Poor service
I have tried contacting the debtors department on several occasions for someone to contact me, I have called them yesterday as well and left a message for them to contact me, nobody has yet contacted me for the past 2 months I find this to be terrible, unsatisfactory service. They have been debiting my account incorrectly from the time the unit has been installed, I want this service cancelled with immediate effect a d I will look for a new service provider.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
13 Jul 2022, 09:22Good day Leanne G
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that we are going to pass credits for double billing for the old unit, for credit to be approved by finance it take about 14-21days as advised.
Please accept our sincere apology for any inconvenience case with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that we are going to pass credits for double billing for the old unit, for credit to be approved by finance it take about 14-21days as advised.
Please accept our sincere apology for any inconvenience case with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Jul 2022, 09:22
Official
Good day Leanne G
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that we are going to pass credits for double billing for the old unit, for credit to be approved by finance it take about 14-21days as advised.
Please accept our sincere apology for any inconvenience case with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that we are going to pass credits for double billing for the old unit, for credit to be approved by finance it take about 14-21days as advised.
Please accept our sincere apology for any inconvenience case with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***