Poor Service

I have noticed some gaps in my logbook after downloading it and contacted customer care to investigate. It is almost 6 weeks later and after escalating the case, I am still waiting for the missing entries to be restored. The restores are done by a 3rd party and Mix Telematics can not confirm the Service Level Agreement between them and the outsource company, therefore they can not commit to a date for my restore to be done. The service I have received during this period is absolutely pathetic and I regret selecting them as a service provider.