NVdM
Nathaniel Van der Merwe

1 reviews | Active since Jul 2019

10 Jul 2019, 17:43

Poor Service

I keep on getting phone calls from SCS (Pty)Ltd claiming that my account is behind. I have advised both SCS and MiX Telematics Africa that the vehicle in which the tracking unit was installed was involved in an accident in May 2018 and subsequently written off by my insurance. In July 2018, I received a telephone call from a representative from Beame. During this conversation I advised them of same and requested that they cancel the contract. On 13 and 22 November 2018, I received further telephonic calls from Beame. I again advised them of the above. I advised them that they keep on debiting my account and they advised they will rectify the situation. The above was again repeated on 15 and 28 January 2019. I have mailed both SCS and MiX Telematics requesting confirmation that I my account is not outstanding and SCS will stop harassing me. Notwithstanding this no reply has been received from either Beame or SCS except for phoning me and having the repeat everything again.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Jul 2019, 08:09
Official
 Good Day Nathaniel M
Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Jul 2019, 07:59
Official
 Good Day  Nathaniel M 

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

As per our telephone conversation, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you. 

Your account has been forwarded to our Finance Department for the necessary credits to be processed.

Kind Regards 
Noluthando MabasoCustomer Care Department 
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