DN
Daya N
1 reviews | Active since May 2010
18 Jan 2016, 12:44
POOR SERVICE
I queried my increased monthly premium on my tracking device subscription that was past the subscription period and was informed of a new contract that was unreasonable. I asked the consultant not to proceed with the upgrade and had a follow-up call where I re-iterated the message. My debit orders on this then ceased around August 2015 and the vehicle was subsequently sold. Suddenly Matrix takes it upon themselves to start billing me again and even after contacting Mapala in the accounts department on more than one occasion (first contact on 04/01/2016), this problem has not been fixed. Are they just too big to give a hoot about their clients?
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Matrix Vehicle Tracking's replyOfficial
18 Jan 2016, 13:58Hello rppedoff,
We thank you for bringing this to our attention and for allowing us the opportunity to investigate.
From the outset we wish to sincerely apologise for the train of events leading to this complaint. We assure you that this experience is not a reflection of our overall service levels and will be dealt with internally.
I refer to our telephonic discussion with you and confirm that the necessary refund will be processed to your account shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
We thank you for bringing this to our attention and for allowing us the opportunity to investigate.
From the outset we wish to sincerely apologise for the train of events leading to this complaint. We assure you that this experience is not a reflection of our overall service levels and will be dealt with internally.
I refer to our telephonic discussion with you and confirm that the necessary refund will be processed to your account shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
Matrix Vehicle Tracking's reply18 Jan 2016, 13:58
Official
Hello rppedoff,
We thank you for bringing this to our attention and for allowing us the opportunity to investigate.
From the outset we wish to sincerely apologise for the train of events leading to this complaint. We assure you that this experience is not a reflection of our overall service levels and will be dealt with internally.
I refer to our telephonic discussion with you and confirm that the necessary refund will be processed to your account shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
We thank you for bringing this to our attention and for allowing us the opportunity to investigate.
From the outset we wish to sincerely apologise for the train of events leading to this complaint. We assure you that this experience is not a reflection of our overall service levels and will be dealt with internally.
I refer to our telephonic discussion with you and confirm that the necessary refund will be processed to your account shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***