POOR SERVICE

Matrix upgrades their system from geo-lock to early warning, no communication was sent through to me as a paying customer. I have been testing my remote and no one ever responds to my remote/panic button alarms. I mean really, what if I was really being hijacked? I have already changed my remote 3 times since joining them and I must say the service keeps getting worse. I spoke to A CONSULTANT this afternoon, and she was polite however an hour later I am still awaiting the email with the product info she promised. No guys, stop acting like me paying monthly is for you guys to be slack on service