TM
Tebogo M
1 reviews | Active since Dec 2019
18 Jul 2024, 08:27
Poor service
Hi
Two days ago I have received a call from Matrix advising us that our device on my Grand i10 is old is due for an upgrade. And a technician came to my house yesterday to install the new device and I was given a new remote. Last night I have tried to test and I didn't get any response, this morning your customer service agent tells me I was not due for an upgrade and I might be charged double. My question is, what hell is really going on here. Please fix your mess, as I have never requested for this.
Call me know.
Looking forward to hearing from you.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
18 Jul 2024, 08:33Good Day Tebogo Matlala,
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Jul 2024, 08:33
Official
Good Day Tebogo Matlala,
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
TM
Tebogo M's updateReviewer Update
18 Jul 2024, 13:35Hi Caroline
You seem to be waisting my time, please arrange for new device from my car between 09h30 to 10h30 or on Saturday same time. Bring a new remote for the old device and I want confirmation in writing that the new contract is cancelled and on the 20 of July 2024 normal debit order will go off and we want compensation for all this mess. I am expecting your call in the next 10 minutes
You seem to be waisting my time, please arrange for new device from my car between 09h30 to 10h30 or on Saturday same time. Bring a new remote for the old device and I want confirmation in writing that the new contract is cancelled and on the 20 of July 2024 normal debit order will go off and we want compensation for all this mess. I am expecting your call in the next 10 minutes
TM
Tebogo M's update18 Jul 2024, 13:35
Reviewer Update
Hi Caroline
You seem to be waisting my time, please arrange for new device from my car between 09h30 to 10h30 or on Saturday same time. Bring a new remote for the old device and I want confirmation in writing that the new contract is cancelled and on the 20 of July 2024 normal debit order will go off and we want compensation for all this mess. I am expecting your call in the next 10 minutes
You seem to be waisting my time, please arrange for new device from my car between 09h30 to 10h30 or on Saturday same time. Bring a new remote for the old device and I want confirmation in writing that the new contract is cancelled and on the 20 of July 2024 normal debit order will go off and we want compensation for all this mess. I am expecting your call in the next 10 minutes
TM
Tebogo M's updateReviewer Update
18 Jul 2024, 16:40Is after hours, I have send emails Matrix has not yet confirmed how they going fix the mess they have caused, what a horrible service.
TM
Tebogo M's update18 Jul 2024, 16:40
Reviewer Update
Is after hours, I have send emails Matrix has not yet confirmed how they going fix the mess they have caused, what a horrible service.