Poor security measures puts customers lives in danger

I have been with Matrix Telematics since 2007, always the premier package and to say I'm disappointed with their tracking and alerts is a huge understatement. 1:There's a long delay between the geoloc deactivation and their system pick up. This means you get a call 20 minutes later that they've received a geoloc alert and it's always a false alarm. 2: It's no longer real time monitoring. 3: You only receive sms notifications when you are in a high risk area. Prior to the new system that they use if I was almost entering a high risk area I would receive a call but not anymore. 4: If I break harshly because I don't know the area and there's a pothole or humps I get a call 20 minutes later. 5: the system is failing customers especially vulnerable ones like women, youngsters, disabled or those ill because if I have to log in every single time I have to deactivate the geoloc alarm It's a serious security concern. It's the difference between ****, ******* and high jacking. Therefore I don't feel safe and confident that in the event of something happening to me they will respond on time and appropriately. I have complained at every single call for the past 2 and half years but nothing is being done and I'm always told that they are logging a call and someone will call me. That never happens. Yesterday i received another call and the lady who called asked me what was it she could do for me and I rep**** that to tell their CEO to call me. It's beyond concerning and unacceptable