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jR
jasteel R

1 reviews | Active since May 2017

03 Sept 2025, 08:02

Poor response in updating my credit bureau

I have fully paid up my account last month and closed it with Mix Telematics.

They told me they will update the credit bureau about the account and close it. They said they said they will do this end of August. The bureau advised me that if that was the case, they would have received correspondence almost immediately and close the account on their side.

They also advised that no such communication has been relayed. In addition I tried to contact the credit bureau on my side manually telling them to update with paid up letter. The bureau said they tried making contact via email to their accounts team and no one has responded till date.

This is unprofessional and poor service!!!

0
Replies (6)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Sept 2025, 09:00
Official
Good day Jasteel Ranjith,

Thank you for your submission. 

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. 

Please anticipate feedback shortly. 

Regards,
Customer Care Department 
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jR
jasteel R's update04 Sept 2025, 08:07
Reviewer Update
Up until now, no resolution!
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Sept 2025, 08:26
Official
Good day Jasteel Ranjith,

Thank you for your feedback.

This is to confirm that our Accounts Department has attempted to contact you, but unfortunately has not been able to reach you.

We would like to reassure you that your account is in good standing. The matter has been re-logged with the credit bureau, and the process is now in their hands.

Thank you for your understanding.

Kind regards,
Customer Care Department 
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jR
jasteel R's update15 Sept 2025, 18:17
Reviewer Update
The credit bureaus are saying that they haven't received any instructions from you guys up until now!!!
jR
jasteel R's update16 Sept 2025, 13:55
Reviewer Update
I spoke to another agent from accounts dept and she is telling me that what Caroline from the hellopeter dept had confirmed publicly has been incorrect and misleading!

I've been **** to on call recordings and on social media in front of millions of users on hellopeter!

I want my account to be updated with the 4 major credit bureaus in SA before the end of Business on Friday 19th September 2025 and I must be able to see the real-time update otherwise please get your legal team to be in contact with me else I will proceed to sue and disgrace this company!

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply16 Sept 2025, 16:16
Official
Good day Jasteel Ranjith,
 
Thank you for bringing your concerns to our attention. 

Please be assured that your account has been thoroughly reviewed, and the matter has been escalated for further investigation. Management will be in direct contact with you to provide feedback and a resolution regarding the issues raised. 

We appreciate the opportunity to address this matter and remain committed to ensuring a satisfactory outcome. 

Kind regards,
Customer Care Department 
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