KP
Karen P
1 reviews | Active since Sept 2018
04 Jun 2019, 14:30
POOR POOR POOR SERVICE FROM BEAME MIX TELEMATICS
SORRY TO SAY BUT IF YOU WANT POOR SERVICE YOU CAN PHONE BEAME MIX TELEMATICS. I AM TRYING TO SORT OUT MY TRACKING DEVICE AND FIND OUT WHAT IS ON MY POLICY. THEY KEEP ON PUTTING ME THROUGH FROM ONE PERSON TO ANOTHER. I ASKED THEM TO CANCELL MY TRACKING DEVICE ON MY OLD VEHICLE BUT THEY CANCELL EVERYTHING ON MY POLICY. I NEVER ASKED THEM TO CANCELL MY PROTECT SERVICE. YOU HOLD ON FOR 30 TO 40 MINUTES BEFORE SOMEONE ELSE ANSWERS THE PHONE TO NOT HELP YOU AND PUT YOU THROUGH AGAIN AND HOLDING ON AGAIN FOR 30 TO 40 MINUTES.
Thank you Rose Mabuka for apologizing for your fellow employees poor service and for assisting me and not putting me on hold.
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Matrix Vehicle Tracking's replyOfficial
04 Jun 2019, 15:26We acknowledge your post and thank you for allowing us the opportunity to assist.
Please accept our apologies for the experience. This is certainly not the level of care we strive for and assure you the matter will be dealt with internally.
I refer to your discussion with our service advisor and confirmed your query has been resolved.
Assuring you of our closest attention at all times.
Kind regards
Noluthando Mabaso
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply04 Jun 2019, 15:26
Official
We acknowledge your post and thank you for allowing us the opportunity to assist.
Please accept our apologies for the experience. This is certainly not the level of care we strive for and assure you the matter will be dealt with internally.
I refer to your discussion with our service advisor and confirmed your query has been resolved.
Assuring you of our closest attention at all times.
Kind regards
Noluthando Mabaso
Customer Care Department
***
Customer Care Department
***