Poor Pathetic Matrix Tracking Service,

Account ***9, I sent an on 18 February 2026 in which I requested cancellation of my tracking service. I wish to place on record that when my initial contract expired, I explicitly instructed your call centre agent to continue the service on a month-to-month basis and not to renew a fixed-term contract. Despite this, my contract was renewed without my consent, which I only became aware of when I attempted to cancel the service.

Given that the renewal was not authorised, I dispute the validity of any cancellation fee, including the R2500 fee that has been communicated to me.

what a poor pathetic service, what they care about is our monthly subscriptions!!