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Kamo E
1 reviews | Active since Aug 2015
13 Aug 2015, 13:11
Poor Horrible and all that stuff Service!
Don't expect efficient service at mixtelematrics when you need help. Before I got to launch my query I was put on hold for a very long time, when someone finally answers my call I get transferred from one agent to the next about 10 times. <br> <br> After the query was launched and the cancellation done, I found that it was done incorrectly. It took them a month to resolve one simple thing and they still sent me from pillar to post. I would not recommend this company to anyone! SIES! NXA!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
13 Aug 2015, 13:58Hello Kamoentle,
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
Matrix Vehicle Tracking's reply13 Aug 2015, 13:58
Official
Hello Kamoentle,
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to our telephonic conversation and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***