JJ
Johan J
1 reviews | Active since Dec 2014
04 Oct 2024, 16:25
Poor Customer Services
Good day, Regarding the following case number: ***, I drove the car but no data is available, I’ve even refreshed it but nothing, the panic button is not working and you've installed the device yesterday(03/10/2024), Please sort this matter out urgently or come and take out your device and cancel this contract in order for me to go to another service provider, because I’ve got this unit for less then a day and it’s not working,
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
07 Oct 2024, 07:30Good Day Johan Jacobs,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2024, 07:30
Official
Good Day Johan Jacobs,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Oct 2024, 18:45Good Day Johan Jacobs,
Thank you for allowing us to assist you.
Our Client Representative has reached out and provided instructions on the proper way to use your panic button.
We want to assure you that this matter has been escalated to our Tech Support Team for programming and it has been addressed and resolved.
Regards,
Customer Care Department
***
Thank you for allowing us to assist you.
Our Client Representative has reached out and provided instructions on the proper way to use your panic button.
We want to assure you that this matter has been escalated to our Tech Support Team for programming and it has been addressed and resolved.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2024, 18:45
Official
Good Day Johan Jacobs,
Thank you for allowing us to assist you.
Our Client Representative has reached out and provided instructions on the proper way to use your panic button.
We want to assure you that this matter has been escalated to our Tech Support Team for programming and it has been addressed and resolved.
Regards,
Customer Care Department
***
Thank you for allowing us to assist you.
Our Client Representative has reached out and provided instructions on the proper way to use your panic button.
We want to assure you that this matter has been escalated to our Tech Support Team for programming and it has been addressed and resolved.
Regards,
Customer Care Department
***
JJ
Johan J's updateReviewer Update
07 Oct 2024, 19:36Hi I'm not sure who provided you with the incorrect information, but Claudia Abrahams contacted me, the panic button was tested and it didn`t work, please communicate with her, because she knows everything about this matter, she advised me that someone from your Technical Team will come back to me tomorrow(08/10/2024), also please relay the following message to her:
Thank You for the excellent services that you(Claudia Abrahams) have provided to me today(07/10/2024), you have gone the extra mile for me, I was about to cancel this contract but you explained everything about the services in detail and you put me at ease, if it wasn`t for you then I would've gone to another service provider, Thank You Claudia and keep up the good work..
Thank You for the excellent services that you(Claudia Abrahams) have provided to me today(07/10/2024), you have gone the extra mile for me, I was about to cancel this contract but you explained everything about the services in detail and you put me at ease, if it wasn`t for you then I would've gone to another service provider, Thank You Claudia and keep up the good work..
JJ
Johan J's update07 Oct 2024, 19:36
Reviewer Update
Hi I'm not sure who provided you with the incorrect information, but Claudia Abrahams contacted me, the panic button was tested and it didn`t work, please communicate with her, because she knows everything about this matter, she advised me that someone from your Technical Team will come back to me tomorrow(08/10/2024), also please relay the following message to her:
Thank You for the excellent services that you(Claudia Abrahams) have provided to me today(07/10/2024), you have gone the extra mile for me, I was about to cancel this contract but you explained everything about the services in detail and you put me at ease, if it wasn`t for you then I would've gone to another service provider, Thank You Claudia and keep up the good work..
Thank You for the excellent services that you(Claudia Abrahams) have provided to me today(07/10/2024), you have gone the extra mile for me, I was about to cancel this contract but you explained everything about the services in detail and you put me at ease, if it wasn`t for you then I would've gone to another service provider, Thank You Claudia and keep up the good work..
Matrix Vehicle Tracking's replyOfficial
19 Oct 2024, 18:01Hi Johan Jacobs,
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Matrix Vehicle Tracking's reply19 Oct 2024, 18:01
Official
Hi Johan Jacobs,
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***
Thank you so much for reaching out!
We’re thrilled to hear your positive feedback. Providing top-notch service is our goal and it’s great to hear about your experience.
Thanks again for your kind words!
Best Regards,
Customer Care Team
***