Poor Customer Service!!!!!!! Worst Experience ever

<p>My device isnt working after i got a car accident and i have been phoning since yesterday 12/12/2016 before i went to collect the vehicle and the first consultant said i have to drive the vehicle for a distance of 10km before they can pick it up on the system, i drove it from the panelbeater in Sandton to work (Joburg CBD) which is over 10km as advised by the first consultant. I got to work and phoned again to check if the status is still inactive and the second consultant said it is still inactive and he will excalate it to the relevant department which wasnt don. I had to use a public transport this morning because i dont want drive a car with no tracking device. Finally i arrived to work and called to get my contract and my policies which i was told to send a mail to the cancellation department. Palesa answered the phone and she was very rude and told me about a call out fee which wasnt mentioned when i took this contract. I know i am paying less (R70) but i rather pay more for a service that i get. Worst experience ever. Palesa you need to work on your customer service experience and learn how to listen and help a customer instead of fighting them. MOVING MY BUSINESS.</p>