Poor customer service, they only care about the debit order

I have been a customer to beame for more than 5 years and I have been trying to close the account/cancel the tracking device for 3 months with no luck. When you call the following numbers *** and *** you never get answered because "they are experiencing high call volumes and agents are always unavailable. When you email they only send an automated email with case number and they never contact you. I tried to leave a voicemail and still they never returned my call. I'm beginning to think that this company is a **** because they never miss a debit order day but never respond to your queries. I'm frustrated 😠 and angry at the same time because the worse part is that the car in question was covered by myself and they went behind my back to let my old parent to also pay for the sam car tracking device. Meaning there's one car covered by two policies of the same company. My advice to anyone who is looking for a cheap tracking device is not to even consider Beame-Mix telematics as it is a headache to even get through to customer care. Very poor service delivery level and I regret joining this company.