SM
Sesi M

1 reviews | Active since Jan 2022

17 Jul 2024, 18:59

Poor Customer Service - They are just after money!

Not happy with the service I am getting with the cancellation of the contract. Had the contract May 2021 and it's supposed to be over May 2024 but I am being told it only ends end of August and I am liable to pay R378 in 10 days or else I will be listed on the credit bureau. I have been sending emails asking to see a 39 month contract and no one comes back to but I keep getting threatening letters about the payment I must make. Now my name will be blacklisted because of someone's stupidity.

I am planning to go to their offices maybe someone will fix this for. I also see everyone who puts a review here gets a standard response, I wonder if they really get assisted.

Very disappointed with this company's service.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Jul 2024, 07:14
Official
Good Day Sesi Mohane ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

SM
Sesi M's update22 Jul 2024, 08:45
Reviewer Update
As expected, an automated response, and no one really contacts you for your complains.