VN
Valarie N
1 reviews | Active since Nov 2019
02 Sept 2025, 11:49
POOR CUSTOMER SERVICE MIX TELEMATICS
I have sent an email several times to their debtors and cancellation department to cancel however they do not respond. the money keeps on being taken of my account and I need to request reversal. I no longer own the vehicle. A consultant called and I made reference to the several emails sent, she confirmed receipt of 1 email and said that she will escalate it. I havent received any calls after that however the money is still coming of my account
No one responds to emails sent
Please can this sorted ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Sept 2025, 12:41Good day Valarie Naidoo,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Sept 2025, 12:41
Official
Good day Valarie Naidoo,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
VN
Valarie N's updateReviewer Update
29 Sept 2025, 15:46I received a call from your customer care as soon as I wrote the above complaint. She apologized and could not answer as to why they have not received my emails. I sent the same emails to her so she could see how many times I had sent it. She then sent me a cancellation email immediately. I was then relieved that this matter was resolved.
Yesterday 28.09.2025 my account was deducted again. I have reversed it yet again. the bank charges me R5 each time I make a reversal. From May to Sept that is R25 in total.
Are there no competent people employed at your company and what shocks me more is that you have an old vehicle details on the cancellation with the correct account number. So if my car was ****** you would have been searching for the incorrect vehicle.
I want all consumers or policy holders to see this complaint and make them aware of how pathetic telematix is...............................
Yesterday 28.09.2025 my account was deducted again. I have reversed it yet again. the bank charges me R5 each time I make a reversal. From May to Sept that is R25 in total.
Are there no competent people employed at your company and what shocks me more is that you have an old vehicle details on the cancellation with the correct account number. So if my car was ****** you would have been searching for the incorrect vehicle.
I want all consumers or policy holders to see this complaint and make them aware of how pathetic telematix is...............................
VN
Valarie N's update29 Sept 2025, 15:46
Reviewer Update
I received a call from your customer care as soon as I wrote the above complaint. She apologized and could not answer as to why they have not received my emails. I sent the same emails to her so she could see how many times I had sent it. She then sent me a cancellation email immediately. I was then relieved that this matter was resolved.
Yesterday 28.09.2025 my account was deducted again. I have reversed it yet again. the bank charges me R5 each time I make a reversal. From May to Sept that is R25 in total.
Are there no competent people employed at your company and what shocks me more is that you have an old vehicle details on the cancellation with the correct account number. So if my car was ****** you would have been searching for the incorrect vehicle.
I want all consumers or policy holders to see this complaint and make them aware of how pathetic telematix is...............................
Yesterday 28.09.2025 my account was deducted again. I have reversed it yet again. the bank charges me R5 each time I make a reversal. From May to Sept that is R25 in total.
Are there no competent people employed at your company and what shocks me more is that you have an old vehicle details on the cancellation with the correct account number. So if my car was ****** you would have been searching for the incorrect vehicle.
I want all consumers or policy holders to see this complaint and make them aware of how pathetic telematix is...............................
VN
Valarie N's updateReviewer Update
15 Oct 2025, 12:39Please can someone in your accounts department read emails properly before sending to me
I received 2 statements. One for R584 and the other for R730.
the email states that I should be paying for 2months only (may and June) since I cancelled late. fair enough I agree and will make the payment equates to R293
why am I getting 2 didffeent amounts to pay. Yesterdays statement differs from todays
My concern now is that If i make payment of the R293 your dept will still debit my account cos you are never getting it right
PLEASE I ASK FOR SOME URGENT INTERVENSIONS HERE ON COMPETENCY REVIEW FROM YOUR ACCOUNTS DEPT.
GET IT RIGHT
I will report you further if you dont get this right
I received 2 statements. One for R584 and the other for R730.
the email states that I should be paying for 2months only (may and June) since I cancelled late. fair enough I agree and will make the payment equates to R293
why am I getting 2 didffeent amounts to pay. Yesterdays statement differs from todays
My concern now is that If i make payment of the R293 your dept will still debit my account cos you are never getting it right
PLEASE I ASK FOR SOME URGENT INTERVENSIONS HERE ON COMPETENCY REVIEW FROM YOUR ACCOUNTS DEPT.
GET IT RIGHT
I will report you further if you dont get this right
VN
Valarie N's update15 Oct 2025, 12:39
Reviewer Update
Please can someone in your accounts department read emails properly before sending to me
I received 2 statements. One for R584 and the other for R730.
the email states that I should be paying for 2months only (may and June) since I cancelled late. fair enough I agree and will make the payment equates to R293
why am I getting 2 didffeent amounts to pay. Yesterdays statement differs from todays
My concern now is that If i make payment of the R293 your dept will still debit my account cos you are never getting it right
PLEASE I ASK FOR SOME URGENT INTERVENSIONS HERE ON COMPETENCY REVIEW FROM YOUR ACCOUNTS DEPT.
GET IT RIGHT
I will report you further if you dont get this right
I received 2 statements. One for R584 and the other for R730.
the email states that I should be paying for 2months only (may and June) since I cancelled late. fair enough I agree and will make the payment equates to R293
why am I getting 2 didffeent amounts to pay. Yesterdays statement differs from todays
My concern now is that If i make payment of the R293 your dept will still debit my account cos you are never getting it right
PLEASE I ASK FOR SOME URGENT INTERVENSIONS HERE ON COMPETENCY REVIEW FROM YOUR ACCOUNTS DEPT.
GET IT RIGHT
I will report you further if you dont get this right