POOR CUSTOMER SERVICE _ MIX TELEMATICS

I am not surprised with the amount of complaints that have been posted regarding the customer service at Mix Telematics. I have been trying to get some information regarding my premium for the past month and no response. On Thursday 4 June I spoke to the Manager and vented my frustration and apologies were given and was assured that this is not the case. (ACTING MANAGER - KAYA) - I was then transferred to the cancellation department (SAMANTHA) where I explained my situation and again apologies were extended. I was promised that I would receive a call by not later than 12H00 on the 5 June - I have been patient and called in this morning 11 June only to be met with apologies again. I am sure that the call center should review the calls made as it states that ALL calls are recorded for training and security purposes. Maybe security but definitely not training as the CUSTOMER SERVICE lack any formal customer service training. I am cancelling my tracker with Mix Tellematics as I am sure there are more competent and efficient service providers than Mix Telematics. I am only a little fish in the ocean but what I see here the the school of fish is getting bigger.