VR
Valerie R
1 reviews | Active since Aug 2022
28 Feb 2023, 11:38
Poor Customer Service: Matrix
The after-care service of Matrix is non existent....I've been sending emails, making calls but have'nt received any response from them. They are very quick to contact you to have a unit fitted but there are NO SERVICES available if you need to follow up an issue with them.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
28 Feb 2023, 12:43Good day Valerie Rabie,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and logins credentials thereof has been emailed to you .
Customer Care Department
***
Thank you for raising your concern to us.
We can confirm that an agent has assisted and logins credentials thereof has been emailed to you .
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Feb 2023, 12:43
Official
Good day Valerie Rabie,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and logins credentials thereof has been emailed to you .
Customer Care Department
***
Thank you for raising your concern to us.
We can confirm that an agent has assisted and logins credentials thereof has been emailed to you .
Customer Care Department
***
VR
Valerie R's updateReviewer Update
28 Feb 2023, 13:32Thnx - I'm sorted. Please just work on your system for customers to get hold of you when we call-in or email you.
VR
Valerie R's update28 Feb 2023, 13:32
Reviewer Update
Thnx - I'm sorted. Please just work on your system for customers to get hold of you when we call-in or email you.
Matrix Vehicle Tracking's replyOfficial
28 Feb 2023, 13:34Good Day Valerie Rabie,
Thank you for raising your concern to us
We apologies for the unfortunate service received the matter has been escalated to Management.
Regards,
Customer Care Department
***
Thank you for raising your concern to us
We apologies for the unfortunate service received the matter has been escalated to Management.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Feb 2023, 13:34
Official
Good Day Valerie Rabie,
Thank you for raising your concern to us
We apologies for the unfortunate service received the matter has been escalated to Management.
Regards,
Customer Care Department
***
Thank you for raising your concern to us
We apologies for the unfortunate service received the matter has been escalated to Management.
Regards,
Customer Care Department
***
VR
Valerie R's updateReviewer Update
28 Feb 2023, 14:41Noted - much thnx
VR
Valerie R's update28 Feb 2023, 14:41
Reviewer Update
Noted - much thnx