Poor Customer Service.

I’m certainly not pleased and happy for the poor service I have been receiving from Matrix Vehicle Tracking. I was called 3 months ago to upgrade my tracking device to the latest and advanced one. Did so with pleasure and requested that you cancel my old plan. That was not done and from there I have been debited R437.00 a month since June. I have been calling numerous times without no help. Your consultants are very unprofessional and unhelpful. Today I called customer service, spoke to Gugu Shoko. Agent was very disrespectful, and instead of helping me she transferred the call without informing me. I called the second time again, I was assisted by Dineo Maimela, she told me that they are aware of the doubt debiting and that it had been escalated to finance and turn around time is 21 days. That is completely ridiculous because I have been calling you guys since June and I still have not been assisted. You guys have been debiting my account twice without my authority. Because of this poor service, I am now requesting to cancel my plan with immediate effect and refund me my credit for the months you’ve double debited.